Frequently Asked Questions
About Us
What's it all about?
SellMyDeviceDallas.com is a branch of Nexus Tech Solutions that offers a device buyback service. We provide our customers with an easy way to sell their old or unused electronics without the hassle.
Why should I trust you?
We recognize the importance of trust when it comes to sending us your device. At Nexus Tech Solutions, our highest priority is to provide exceptional value to our customers and to foster a trusting relationship. We fully appreciate the trust you place in us and are committed to honoring that trust by ensuring secure, efficient transactions for every customer.
To ensure your confidence in choosing us, we have taken several steps:
Secure Transactions: Our platform is secured with industry-standard encryption, ensuring your personal and financial information is protected throughout the transaction process.
Reputation: Nexus Tech Solutions maintains a strong reputation in the industry, underscored by our commitment to transparency and customer satisfaction.
Customer Reviews: We encourage you to read the reviews from our satisfied customers on platforms like Trustpilot. Their experiences reflect our dedication to providing top-notch service.
Certifications and Ratings: We are proud to have earned recognitions such as ‘A’ ratings with relevant industry bodies, and our website is certified by reputable security services to guarantee a safe and reliable selling environment.
Electronics Evaluation
How are the electronics evaluated?
Our evaluation process for electronics is thorough and designed to ensure fairness and accuracy. Here’s how it works at Nexus Tech Solutions:
Model Verification: First, we confirm that the model you’ve specified matches the actual device. This is a crucial step to ensure our offer aligns with the correct product.
Physical Condition Assessment: Next, we examine the device for any physical signs of wear and tear, such as scratches or dents. This helps us verify that the condition category you’ve selected matches the device’s actual state.
Functionality Tests: Your device undergoes tests for water damage and battery performance to ensure it functions as expected. This includes checking for any hidden faults that may not be immediately visible.
Security and Privacy: Finally, we make sure that all personal data is removed from the device. We check for any remaining passwords and perform a factory reset to wipe all personal information, ensuring your privacy is protected.
If our evaluation matches your description, we proceed with the payment via your chosen method. However, if there are discrepancies, we’ll offer a revised price. You can choose to accept this offer or have your item(s) returned to you. At Nexus Tech Solutions, we’re committed to providing you with the utmost value for your electronics, ensuring a transparent and satisfying experience.
What if I do not agree with the evaluation of my phone?
At Nexus Tech Solutions, fairness and customer satisfaction guide our phone evaluation process. Each device is assessed by two specialists to ensure accuracy, with discrepancies resolved in the customer’s favor. If you disagree with our initial evaluation, we welcome a re-evaluation by another expert to potentially increase the offer. Should the revised offer still not meet your expectations, we’ll return your device at no extra charge, emphasizing our commitment to transparency and your satisfaction.
What should I do with my SIM card?
Remove your SIM card as we do not need it. But do not worry if you forget, we will discard the SIM card while inspecting your device.
Selling to Us
What if I’m not sure about the condition of my product?
If you’re uncertain about your device’s condition, simply choose the condition you believe most closely matches its current state. Upon receiving your device, Nexus Tech Solutions will conduct a thorough evaluation and adjust the offer based on the actual condition, which could result in a higher or lower final offer. Should the offer decrease, we’ll inform you via email about the new amount, giving you 3 days to make a decision. If we don’t hear back from you within this timeframe, we’ll proceed under the assumption that you’ve accepted the revised offer and will initiate payment accordingly.
What if I am unsure of the model of my item(s)?
If you’re not certain about the model of your item, many devices list their model type or number inside, usually under the battery. For iPhones, this information can be found in the device settings. If you’re still having trouble identifying your device, don’t hesitate to reach out to us via email or phone. Our team is eager to assist you in determining the exact model of your item, ensuring you get the most accurate offer.
Is there a limit on the number of items I can sell?
There’s no limit to how many items you can sell to us, including individual or bulk sales. For bulk sales (10 or more items), please contact us before submitting your offer. Keep in mind, bulk sales need our approval and may be cancelled if necessary.
Is my personal data erased from the item(s)?
Yes, we ensure that all personal data is thoroughly erased from every item we receive.
Do you accept items from outside of the United States?
No. As of right now, we do not accept shipments from outside of the United States.
What do I need to send in to get the quoted offer amount?
To receive the quoted offer amount, the requirements vary based on the item you’re selling. If you indicate that you’re including accessories with your item, such as charging cable or headphones, we expect those to be sent along with the device. If you opt not to include any accessories, there’s no need to send them. However, for items listed as “New” condition, we expect all original accessories to be included, since these items qualify for a premium offer.
What should I do with my accessories/cases?
If you want to keep your accessories or cases, regardless of whether your offer is accepted, please do not send them with your item. Once we receive your device, all cases, SIM cards, and SD cards will be recycled. While we make every effort to return all your accessories and cases if you request your item back, there’s a chance we might not be able to locate them. In such cases, we cannot be held responsible for any missing accessories. However, essential accessories like required chargers will be returned to you.
Your Account
How to view customer portal?
To access your customer portal after placing a buyback order, look for a confirmation email from us containing a unique link to your order details. This link directs you to where you can securely log in and view the status of your trade-in, including shipping information and any necessary follow-up steps. If you haven’t received this email shortly after your order, check your spam or junk folders. For those unable to find the email or the link, contact our customer support for further assistance. Our team is dedicated to ensuring your experience is seamless and are ready to help with any questions or concerns.
I haven’t received a Confirmation Email. What Should I do?
If you haven’t received a confirmation email, first check that you’ve provided a correct email address and then look in your Junk or Spam Mail folder, as some email services might incorrectly filter our emails. To prevent this issue, we suggest adding our domain, SellYourDeviceDallas.com, to your list of Safe Senders. This action helps ensure that you receive all future communications from us directly in your inbox.
Payment
How and when will I get paid?
You can choose from three payment options: Check, PayPal, Venmo or Zelle, during the checkout process. After your device undergoes inspection and is confirmed to meet our standards, we commit to initiating your payment within 24 hours.
If you’re in need of a quicker inspection, feel free to reach out to us. We’ll make every effort to prioritize your order and expedite the process.
What should I do if I haven’t received my payment?
If you haven’t received your payment after your item(s) has been inspected and approved, please remember that we issue payments on the same day of a successful inspection. You should also receive an email notification from us confirming the payment along with a confirmation number. The actual time it takes for the payment to reach you can vary depending on your chosen payment method. If there’s an unexpected delay or if you have concerns, checking your email for the payment confirmation or reaching out to us directly can help resolve any issues promptly.
What if I put my wrong personal information for payment or wrong payment type?
If you realize there’s incorrect personal information or you’ve chosen the wrong payment type for your transaction, it’s essential to reach out to us via email as soon as possible. Our team can assist by updating your payment method or correcting any personal details in our system. For security purposes, changes to already submitted offers cannot be made directly by users. Instead, adjustments are handled by our representatives and will be noted under the “Adjustment” section on your offer page. To ensure your payment is processed smoothly and securely, please contact us to make any necessary corrections to your information or payment preference.
Shipping an Item
How do I ship an item to Nexus Tech Solutions?
Shipping your item to Nexus Tech Solutions is straightforward. After you’ve accepted our offer and are finalizing your transaction during the checkout process, you will be given the option to print a pre-paid USPS shipping label. Ensure you print this label, or if you prefer, use the QR code provided when you’re at the store. Follow all the provided instructions carefully to prepare your package for shipment.
Once your package is ready, drop it off at your nearest USPS location. It’s crucial to always obtain a receipt when you drop off your package. This receipt acts as proof of your shipment, ensuring that you can track the progress of your package and confirm its safe delivery to us.
How long is my offer good?
Your offer remains valid for 14 days from the date you submit your order to us. If your item is shipped after this 14-day window, we will provide you with the current offer for your device based on its value at that time.
How do I track my package?
To track your package, we’ll supply you with a prepaid and trackable UPS Shipping Label, which you can print out for use. This label includes Delivery Confirmation, allowing you to verify when your item has successfully arrived at our location. Additionally, we’ll send you an email notification upon the receipt of your package. To ensure you receive all updates regarding your package’s journey and our process, it’s vital that you provide us with an accurate email address and regularly check your inbox for communications from us.
My package weighs more than the weight shown on the shipping label. What should I do?
If your package ends up weighing more than what’s indicated on the shipping label, there’s no need for concern. USPS will automatically adjust and charge us for any difference in weight. Your focus can remain on ensuring your package is securely packed and shipped; we’ll handle any discrepancies in weight on our end.
What if I do not have a printer to print out my shipping label?
If you’re unable to print the shipping label at home, don’t worry. You can visit your nearest USPS Store, where they can assist you with printing. Simply show them the QR code that we provide, and they’ll be able to print the label for you, ensuring you can ship your package without any hassle.
Is my package Insured?
Yes, your package is insured. We offer standard insurance coverage up to $100 for each package. If your item’s value exceeds this amount and you desire additional insurance, you will need to arrange for your own shipping and insurance directly through USPS. It’s important to note that our company, Nexus Tech Solutions, cannot be held responsible for any damage that may occur due to insufficient packaging. Please ensure your package is securely and adequately packed to prevent any issues during transit.
What if my item is damaged in shipping?
If your item is damaged during shipping, it’s crucial that you ensure your item(s) are securely packaged before sending them. If we receive a package that appears to have been damaged due to mishandling in transit, our policy is to return the package unopened. On the other hand, if the external packaging seems intact but the item inside was not securely packaged and is damaged, we will assess the condition of the item as received and make an offer based on that condition. The responsibility for secure packaging rests with you to minimize the risk of damage during shipping.
Have a question?
Ready to sell your Device?
Check out our quotes based on the condition. We may have some offers that suprise you.
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